Your Life Journeys Matter is operated by BrightHarbor
Plain English. All prices in Australian dollars (AUD). No GST applies.
You may request a change of mind refund within 14 days of purchasing Lifetime Access, provided you have not started using any paid Life Season or paid feature.
You may request a refund within 14 days of purchasing a Memory Insight (Personal Memory Insight), Yearly Reflection, Whole Life (Lifetime) Reflection or My Life Story Ebook if the product has not yet been generated or downloaded.
You may request a change of mind refund within 14 days of purchasing a Lifetime Access gift, provided the gift code has not been redeemed. Once a code is redeemed, the gift belongs to the recipient.
If an AI product fails to generate, is incomplete or has a serious technical problem, we will first offer to generate it again at no additional cost. If the problem cannot be corrected within a reasonable time, you may receive a refund.
Accidental duplicate payments will be refunded.
Email support@yourlifejourneysmatter.com with your username, the payment date and the transaction reference shown on your receipt. Never send us your password or your full card details.
Approved refunds are returned through the original payment method (card via Stripe, or PayPal). Processing time may depend on Stripe, PayPal or your bank.
This policy does not limit any rights you have under the Australian Consumer Law. You are generally not entitled to a refund simply because you changed your mind, but your rights remain if a product or service has a genuine problem.
Contact us
BrightHarbor, trading as Your Life Journeys Matter · support@yourlifejourneysmatter.com